Emalec - Organisation: Customer service

Emergency service 24h/24 and 365 days/year

Call Centre

A call centre is available 24 hours in 24, 365 days a year.
Your request is analysed and processed in real time by our technical assistants.

Proprietary maintenance management software dedicated to our clients

Emalec offers its clients proprietary software for extranet maintenance monitoring and management. Each client has secure access to the web and can thus monitor all his activity in real time.

"Made to measure" service

Understanding, analysing and anticipating clients' needs, these are the plus factors brought by Emalec's teams.
Emalec offers customized maintenance, adapted to their product, culture and structure.

Quality monitoring

Emalec has set up a quality department to help it evaluate the quality of its services and propose improvement plans.