MULTI-SITE AND MULTI-TECHNICAL EXPERTISE AND GRASP unique in France and Europe

Émalec offers its customers a unique and efficient organizational model that allows to offer high level multi-site and multi-technical services, in France and in Europe. Customer satisfaction and a solid relational on-site management system based on expert and reliable resources are at the heart of this organizational model.

A UNIQUE ORGANIZATION THAT HAS PROVEN ITSELF

• A single contact and a centralized management of the service teams
• Integrated and decentralized teams for local coverage and high responsiveness
• Real added value in unscheduled service call outs: speed, efficiency, traceability

A USEFUL AND PERFORMANT WEB PORTAL

• A single information system based on a proprietary ERP (9 languages)
• A dedicated web portal for a secure management of all types of contracts and requests: reliable programming, services feedback, real-time information…
• A common web portal for all stakeholders – customer maintenance department, Émalec management centre, technicians – for an enhanced security and easier communication
• Expert and customized features: Immediate attention to requests, real-time tracking, traceability and data completeness

CONTINUOUS TECHNICAL ASSISTANCE

• Service and interventions 24/7 and 365 days a year
• One Call Center: 0207 660 1180

LITTLE EXTRAS FOR TOTAL SATISFACTION

Regulation continues to tighten and requires ongoing monitoring for increased compliancy. Émalec offers :
• A system of continuous training to its teams : technical, customer relations, communication…
• A program of certifications and ongoing compliance