{"id":4593,"date":"2025-11-04T09:13:07","date_gmt":"2025-11-04T08:13:07","guid":{"rendered":"https:\/\/www.emalec.com\/savoir-faire\/"},"modified":"2026-02-23T12:57:20","modified_gmt":"2026-02-23T11:57:20","slug":"why-choose-emalec","status":"publish","type":"page","link":"https:\/\/www.emalec.com\/en\/why-choose-emalec\/","title":{"rendered":"Why Choose Emalec ?"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Why Choose Emalec ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Your Technical & Sustainable Partner<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Supporting businesses sustainably across France and Europe<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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of Expertise<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t+ years<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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WHO ARE WE?<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Your technical & sustainable service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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For more than 25 years, Emalec has established itself as a major player in multitechnical maintenance.<\/p>

Our mission: to support companies over the long term in managing and improving the performance of their installations, whether electrical systems, air\u2011conditioning, plumbing, electronic security or All\u2011Trades Fit\u2011Out works.<\/p>

Choosing Emalec means choosing a partner who places customer satisfaction at the heart of its priorities. We operate throughout France and Europe with one constant requirement: combining responsiveness, reliability and transparency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tABOUT US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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IN HOUSE TECHNICIANS<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A nationwide network of in house technicians<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Emalec has a unique network of salaried technicians present<\/strong> across the entire country. This model guarantees fast and consistent interventions while ensuring full control over quality.<\/p>

By avoiding systematic subcontracting<\/strong>, we ensure consistency in practices, better reporting and continuous monitoring of skills.<\/p>

Each Emalec technician is trained according to our internal standards, allowing us to deliver the same level of service regardless of the intervention location.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur business areas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Salaried technicians present across the entire country<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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trained according to our internal standards to ensure consistent service quality.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A centralised organisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As a specialist in multisite management, Emalec has chosen a centralised organisation that forms the core of its model.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tWe are able to respond to even the most complex needs of our clients.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOptimal coordination between field teams, support and operations \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEach request is handled consistently, with rigorous follow up and uniform quality standards across the country.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGlobal visibility of contracts and sites\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThis structure facilitates the implementation of relevant improvement plans and continuous performance enhancement.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Free CMMS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mozaris<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A proprietary and free CMMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Technology is at the heart of Emalec\u2019s performance. To ensure optimal tracking of interventions and complete transparency, we developed our own proprietary CMMS<\/strong>, called Mozaris.<\/p>

Available free<\/strong> of charge to all our clients, Mozaris provides real\u2011time monitoring of all maintenance and works operations, from the initial request to the final report.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDiscover our CMMS software<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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24\/7 availability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Business continuity is a major challenge for our clients. Aware of this requirement, Emalec guarantees permanent on\u2011call coverage, with teams mobilised continuously<\/strong>, 24\/7, across the entire territory.<\/p>

This organisation ensures immediate response and rapid interventions to limit any service interruption and guarantee the safety of installations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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A centralised Helpdesk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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At the heart of this system, our Helpdesk<\/strong>, located at Emalec Group headquarters, plays a central role in coordination and technical management.<\/p>

It brings together more than 80 technical staff (project managers, account managers, etc.) organised into specialised teams. Together, they handle 100% of client requests at any time, regardless of the communication channel used.<\/p>

Clients can contact the Helpdesk via a single phone number, a dedicated email address or directly through our Mozaris web portal, accessible at all times. Each request is recorded, tracked and monitored in real time, ensuring complete transparency and rigorous management of interventions<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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An internal and multilingual organisation for maximum responsiveness<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Emalec\u2019s on\u2011call service is provided entirely by internal staff.<\/strong> Schedules are managed from our headquarters, and our project managers, account managers and technicians rotate to maintain the expected level of responsiveness.<\/p>

From 7 a.m. to 10 p.m., the headquarters teams handle calls and client requests directly. Beyond that, an on\u2011call system ensures uninterrupted service. Our multilingual technical management centre handles calls and messages in six European languages (French, English, German, Italian, Spanish and Dutch), a key asset for our international multisite clients.<\/p>

In the field, technician rotations are organised in each region to meet contractual response times and ensure consistent service quality, regardless of site location.<\/p>

Thanks to this centralised organisation<\/strong>, Emalec offers total availability, proven responsiveness and complete peace of mind \u2014 365 days a year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A European presence<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Emalec supports major accounts and multisite networks across Europe. Our centralised organisation ensures the same level of quality and operational excellence in France, Spain, Italy, Belgium and beyond.\nThis international dimension positions Emalec as a partner capable of harmonising maintenance and works across multiple countries while adapting to local regulations and specific requirements.\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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PERSONALISED SUPPORT<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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An internal training centre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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At Emalec, technical expertise and service quality rely on a strong commitment: continuous training for our teams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tA 500 m\u00b2 technical training centre \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLocated at our headquarters in Lyon, fully dedicated to developing skills and sharing best practices.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExpert internal trainers \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe centre delivers a wide range of training courses throughout the year, covering all Emalec professions: electricity, HVAC, intrusion detection, lighting, metal shutters and more.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tEmalec implements a year round training plan enabling technicians and support teams to update their skills in line with regulatory, technological and industry developments.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tMore than 10,000 hours of training are delivered each year, demonstrating our commitment to maintaining a high level of expertise, safety and quality across all intervention sites.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Thanks to this unique system, Emalec ensures consistent excellence in France and Europe, while supporting the long\u2011term development of its employees.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Organisation<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Centralised logistics for fast supply<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As a multisite specialist, Emalec has chosen a fully centralised logistics model to maximise efficiency across all interventions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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It is a major advantage for our clients, ensuring responsiveness, reliability and service continuity \u2014 regardless of geographical or technical constraints.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our central warehouse includes more than 3,000 items covering all trades: electricity, HVAC, plumbing, security, etc.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Emalec ensures nationwide supply within 24 hours for all technical staff.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Reduced downtime <\/span>\n\n \n
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This integrated logistics system ensures immediate availability of parts, spare components and consumables.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Each technician has a dedicated vehicle stock, automatically replenished based on usage and field needs.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Localised stocks <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

Additional stocks are deployed in subsidiaries, on certain client sites requiring local storage, and within partner logistics platforms.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Digital tracking <\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

All inventory is digitally managed by our logistics department, ensuring full traceability and real\u2011time control of stock flows.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Nationwide intervention capability <\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

This fully controlled logistics chain enables Emalec to intervene faster, with the right tools and the right parts, anywhere in France.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Your Technical & Sustainable Partner Supporting businesses sustainably across France and Europe of Expertise 0 + years WHO ARE WE? Your technical & sustainable service For more than 25 years, Emalec has established itself as a major player in multitechnical maintenance. Our mission: to support companies over the long term in managing and improving the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWhy Choose Emalec ? - Emalec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emalec.com\/en\/why-choose-emalec\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Choose Emalec ? - Emalec\" \/>\n<meta property=\"og:description\" content=\"Your Technical & Sustainable Partner Supporting businesses sustainably across France and Europe of Expertise 0 + years WHO ARE WE? 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