Why Choose Emalec?
Your Technical & Sustainable Service
Sustainably Supporting Businesses in France and Europe
EXPERTISE
Over
0
years
About Us
Your Technical & Sustainable Service
For over 25 years, Emalec has established itself as a major player in multi-technical maintenance.
Our mission: to provide long-term support to businesses in the management and performance of their facilities, whether it’s electricity, air conditioning, plumbing, electronic security, fire protection, All Trades Construction, and much more.
Choosing Emalec means choosing a partner who places customer satisfaction at the heart of its priorities. We operate throughout France and Europe, with a constant commitment: combining responsiveness, reliability, and transparency.
Multi-technical maintenance
A national network of employed technicians
Emalec has a unique network of employed technicians present throughout the territory. This model guarantees rapid and consistent interventions, while ensuring perfect quality control.
By avoiding systematic reliance on subcontracting, we ensure consistency in practices, better reporting, and continuous monitoring of skills.
Each Emalec technician is trained according to our internal standards, allowing us to offer identical service, regardless of the intervention location.
Employed technicians present throughout the territory
Trained according to our internal standards to guarantee consistent services
A centralized organization
Emalec has opted for a centralized organization, which is at the core of its model.
24/7 Service
We are able to meet our clients' most complex needs.
Optimal Coordination
Optimal coordination between field, support, and operational teams. Each request is handled consistently, with rigorous follow-up and constant quality standards across the entire territory.
Global Vision
Global vision of contracts and sites. This promotes the implementation of relevant progress plans and continuous improvement of performance.
Free CMMS
Mozaris
A free, proprietary CMMS
Technology is at the heart of Emalec’s performance. To ensure optimal intervention monitoring and total transparency, we have internally developed our own proprietary CMMS, named Mozaris.
Accessible free of charge to all our clients, Mozaris allows real-time tracking of all maintenance and work operations, from the service request to the final report.
24/7 Availability
Business continuity is a major concern for our clients. Aware of this requirement, Emalec guarantees permanent on-call service, with teams mobilized continuously, 24/7, throughout the territory.
This organization ensures an immediate response and rapid interventions to limit any service interruption and guarantee the safety of facilities.
A centralized Helpdesk
At the heart of this system, our Helpdesk, located at Emalec’s group headquarters, plays a central role in coordination and technical management.
It brings together more than 80 technical employees (account managers, customer service representatives, etc.) divided into specialized teams. Together, they handle 100% of client requests, at any time, regardless of the communication channel used.
Clients can reach the Helpdesk via a unique number, a dedicated email address, or directly from our Mozaris web portal, accessible at all times. Each request is recorded, tracked, and monitored in real-time, guaranteeing total transparency and rigorous management of interventions.
An internal and multilingual organization for maximum responsiveness
Emalec’s on-call service is entirely provided by internal staff. Schedules are managed from our headquarters, and our account managers, customer service representatives, and technicians take turns to maintain the expected responsiveness.
From 7 AM to 10 PM, headquarters teams directly manage calls and client requests. Beyond that, an on-call system takes over to ensure uninterrupted service continuity. Our multilingual technical management center can process calls and messages in six European languages (French, English, German, Italian, Spanish, and Dutch), an essential asset for our international multi-site clients.
In the field, technician on-call shifts are organized in each region to meet contractual intervention deadlines and ensure consistent service, regardless of the site’s location.
Thanks to this centralized organization, Emalec offers its clients total availability, proven responsiveness, and absolute peace of mind, 365 days a year.
A European presence
Emalec supports major accounts and multi-site networks across Europe. Our centralized organization allows us to ensure the same quality of service and the same level of requirement, whether in France, Spain, Italy, Belgium, or elsewhere in Europe.
This international dimension positions us as a partner capable of harmonizing maintenance and multi-site works, while taking into account local specificities and regulations.
CONTINUOUSLY TRAIN OUR EMPLOYEES
At Emalec, technical competence and intervention quality are based on a strong commitment: continuously training our employees.
Technical training center of over 500 m²
At the group's headquarters in Lyon, the training center is entirely dedicated to developing expertise and transmitting best practices.
Internal expert trainers in their field
Throughout the year, the center offers a wide range of training courses covering all multi-technical trades: electricity, air conditioning, intrusion detection, lighting, roller shutters, and much more.
Continuous training program
Throughout the year, Emalec implements a continuous training program, allowing its technicians and support teams to update their skills in response to regulatory, technological, and industry developments.
+ 10,000 hours of training
Each year, over 10,000 hours of training are provided, illustrating our commitment to maintaining a high level of expertise, safety, and quality across all our intervention sites.
Thanks to this unique system, Emalec ensures the consistency and excellence of its services, both in France and in Europe, and provides long-term professional development for its employees.
Intervention management for performance
The planning service and site prevention plays a central role in organizing Emalec’s interventions. As a true interface between clients and field teams, it coordinates the activity of our technicians throughout the territory to guarantee controlled deadlines, consistent service quality, and optimal responsiveness.
Thanks to centralized planning, the use of high-performance management tools, and anticipation of site needs, our teams optimize routes, facilitate emergency management, and ensure the smooth running of each intervention. This organization is one of the many assets that enable Emalec to effectively support multi-site networks daily.
Organization
Centralized logistics for rapid supply
As a specialist in multi-site management, Emalec has opted for entirely centralized logistics to guarantee maximum efficiency across all its interventions.
It is a major asset for our clients, ensuring responsiveness, reliability, and service continuity, regardless of geographical or technical constraints.
Our central warehouse holds over 3,000 references covering all the group's trades: electricity, air conditioning, plumbing, security, etc.
Emalec is able to ensure national supply within 24 hours for all its technical personnel.
This integrated logistics ensures immediate availability of supplies, spare parts, and consumables necessary for maintenance and works.
Each Emalec technician has a specific vehicle stock, automatically replenished based on consumption and field needs.
Remote stocks are also located within our subsidiaries, at certain client sites requiring local storage, as well as on our partners' logistics platforms.
All stocks are managed in a computerized manner by our logistics department, guaranteeing complete traceability and real-time control of flows.
This complete control of the logistics chain allows Emalec to intervene faster, with the right tools and the right parts, anywhere in France.