Why Choose Emalec ?
Your Technical & Sustainable Partner
Supporting businesses sustainably across France and Europe
of Expertise
0
+ years
WHO ARE WE?
Your technical & sustainable service
For more than 25 years, Emalec has established itself as a major player in multitechnical maintenance.
Our mission: to support companies over the long term in managing and improving the performance of their installations, whether electrical systems, air‑conditioning, plumbing, electronic security or All‑Trades Fit‑Out works.
Choosing Emalec means choosing a partner who places customer satisfaction at the heart of its priorities. We operate throughout France and Europe with one constant requirement: combining responsiveness, reliability and transparency.
IN HOUSE TECHNICIANS
A nationwide network of in house technicians
Emalec has a unique network of salaried technicians present across the entire country. This model guarantees fast and consistent interventions while ensuring full control over quality.
By avoiding systematic subcontracting, we ensure consistency in practices, better reporting and continuous monitoring of skills.
Each Emalec technician is trained according to our internal standards, allowing us to deliver the same level of service regardless of the intervention location.
Salaried technicians present across the entire country
trained according to our internal standards to ensure consistent service quality.
A centralised organisation
As a specialist in multisite management, Emalec has chosen a centralised organisation that forms the core of its model.
24/7 service
We are able to respond to even the most complex needs of our clients.
Optimal coordination between field teams, support and operations
Each request is handled consistently, with rigorous follow up and uniform quality standards across the country.
Global visibility of contracts and sites
This structure facilitates the implementation of relevant improvement plans and continuous performance enhancement.
Free CMMS
Mozaris
A proprietary and free CMMS
Technology is at the heart of Emalec’s performance. To ensure optimal tracking of interventions and complete transparency, we developed our own proprietary CMMS, called Mozaris.
Available free of charge to all our clients, Mozaris provides real‑time monitoring of all maintenance and works operations, from the initial request to the final report.
24/7 availability
Business continuity is a major challenge for our clients. Aware of this requirement, Emalec guarantees permanent on‑call coverage, with teams mobilised continuously, 24/7, across the entire territory.
This organisation ensures immediate response and rapid interventions to limit any service interruption and guarantee the safety of installations.
A centralised Helpdesk
At the heart of this system, our Helpdesk, located at Emalec Group headquarters, plays a central role in coordination and technical management.
It brings together more than 80 technical staff (project managers, account managers, etc.) organised into specialised teams. Together, they handle 100% of client requests at any time, regardless of the communication channel used.
Clients can contact the Helpdesk via a single phone number, a dedicated email address or directly through our Mozaris web portal, accessible at all times. Each request is recorded, tracked and monitored in real time, ensuring complete transparency and rigorous management of interventions.
An internal and multilingual organisation for maximum responsiveness
Emalec’s on‑call service is provided entirely by internal staff. Schedules are managed from our headquarters, and our project managers, account managers and technicians rotate to maintain the expected level of responsiveness.
From 7 a.m. to 10 p.m., the headquarters teams handle calls and client requests directly. Beyond that, an on‑call system ensures uninterrupted service. Our multilingual technical management centre handles calls and messages in six European languages (French, English, German, Italian, Spanish and Dutch), a key asset for our international multisite clients.
In the field, technician rotations are organised in each region to meet contractual response times and ensure consistent service quality, regardless of site location.
Thanks to this centralised organisation, Emalec offers total availability, proven responsiveness and complete peace of mind — 365 days a year.
A European presence
Emalec supports major accounts and multisite networks across Europe. Our centralised organisation ensures the same level of quality and operational excellence in France, Spain, Italy, Belgium and beyond.
This international dimension positions Emalec as a partner capable of harmonising maintenance and works across multiple countries while adapting to local regulations and specific requirements.
PERSONALISED SUPPORT
An internal training centre
At Emalec, technical expertise and service quality rely on a strong commitment: continuous training for our teams.
A 500 m² technical training centre
Located at our headquarters in Lyon, fully dedicated to developing skills and sharing best practices.
Expert internal trainers
The centre delivers a wide range of training courses throughout the year, covering all Emalec professions: electricity, HVAC, intrusion detection, lighting, metal shutters and more.
Continuous training programme
Emalec implements a year round training plan enabling technicians and support teams to update their skills in line with regulatory, technological and industry developments.
+ 10,000 hours of training
More than 10,000 hours of training are delivered each year, demonstrating our commitment to maintaining a high level of expertise, safety and quality across all intervention sites.
Thanks to this unique system, Emalec ensures consistent excellence in France and Europe, while supporting the long‑term development of its employees.
Organisation
Centralised logistics for fast supply
As a multisite specialist, Emalec has chosen a fully centralised logistics model to maximise efficiency across all interventions.
It is a major advantage for our clients, ensuring responsiveness, reliability and service continuity — regardless of geographical or technical constraints.
Our central warehouse includes more than 3,000 items covering all trades: electricity, HVAC, plumbing, security, etc.
Emalec ensures nationwide supply within 24 hours for all technical staff.
This integrated logistics system ensures immediate availability of parts, spare components and consumables.
Each technician has a dedicated vehicle stock, automatically replenished based on usage and field needs.
Additional stocks are deployed in subsidiaries, on certain client sites requiring local storage, and within partner logistics platforms.
All inventory is digitally managed by our logistics department, ensuring full traceability and real‑time control of stock flows.
This fully controlled logistics chain enables Emalec to intervene faster, with the right tools and the right parts, anywhere in France.